Support Informations

 

General

 

 

• Technical Specifications

 

• Product brochure

 

• Support- and Serviceoptions

 

 

 

Frequently asked Questions

 

General

 

• Are there further modules for the SMS Gateway?

 

• Are there more powerful antennas for my SMS Gateway

 

• Can I monitor the functions of the SMS Gateway?

 

• Can I reset my SMS Gateway to default settings?

 

• How can I import checks into integrated monitoring?

 

• How can I update the firmware of my SMS Gateway?

 

• How do I get a license for my SMS Gateway?

 

• How does high availability function?

 

• How to update a high availability cluster?

 

• I receive the message: "This is not a safe connection". What does this mean?

 

• Should I deactivate the PIN request from my SIM card?

 

• What are the different USB and network interfaces for?

 

• What does the signal strength of the modem mean?

 

• What is the difference between Full Coverage and Software Asset Management (SAM) service options?

 

• Where can I download software updates for my SMS Gateway?

 

• Where can I find the features of my license?

 

• Where can I find the serial number of my SMS Gateway?

 

• Where can I find the support informations of my SMS Gateway?

 

• Who has access to software updates?

 

• Will my device still work after 3G is turned off?

 

 

Sending Messages

 

 

• Can I automate the sending of text messages?

 

• Can I have a name instead of the telephone number shown as sender?

 

• Can I request a delivery confirmation for sent messages?

 

• Can my SMS Gateway receive and forward messages?

 

• Can the SMS Gateway send to landline numbers?

 

• How does Email to SMS function?

 

• What is the maximum character length for sending SMS?

 

 

 

 

Connecting different Services

 

 

• Which services are compatible with my SMS Gateway?

 

• Can I replace my MultiModem® iSMS smoothly with a brevis.one SMS Gateway?

 

• Connecting the SMS Gateway to a Microsoft Exchange Server 2013

 

• Can I connect my SMS Gateway to WhatsUp Gold?

 

• Can I use Microsoft Outlook to send text messages?

 

• Can I connect my SMS Gateway to Centreon?

 

• Can my SMS Gateway send notifications from Check_MK?

 

• Can I connect my SMS Gateway to SNAG-View?

 

• Can I connect my SMS Gateway to Nagios, Icinga 1 or Icinga 2?

 

• Can I connect my SMS Gateway to Paessler PRTG?

 

• Can I connect my SMS Gateway to GFI FaxMaker?

 

• Can i connect my SMS Gateway to Microsoft Exchange Online

 

• Can the SMS Gateway send its logs to a syslog server?

 

• Can I connect my SMS Gateway to Monitos?

 

• Can I connect my SMS Gateway to Zabbix?

 

 

 

Troubleshooting

 

 

• Who can I ask if I need support?

 

• I have forgotten my "admin" password. What can I do?

 

• What is the meaning of CMS Error 350?

 

• The status of the modem shows “Unknown”. What can I do?

 

• How do i find the IP adress of my SMS Gateway?

 

• My SMS Gateway does not send SMS anymore

 

• Update was not successful, what do I do?

 

• First aid for signal strength

 

• Seit der Abschaltung von UMTS versendet mein Gerät keine SMS mehr, was kann ich tun?